Covid-19 Support

Last Updated: 3 May 2020

Dear Valued Customers,

In light of the Movement Control Order ("MCO"), ELK-Desa has closed all our operating units since 18 March 2020. Pursuant to the announcement made by the Prime Minister of Malaysia on 1 May 2020, ELK-Desa will be allowed to resume operations on 4 May 2020.

For the well-being of our employees and customers, we must ensure that our office premises are clean, well sanitised and that we have appropriate standard operating procedures to manage the high volume of customers at our office premises. With that in mind, ELK-Desa will only be open to Public on 13 May 2020.

To make it convenient for you, we have set up this dedicated information page for you to stay updated on all operational matters.

1. What are your operating hours during the Conditional MCO?

Our office premises will open to our customers on 13 May 2020. Operating hours will be Mondays to Fridays from 8.15am to 6.00pm. We are closed on Saturdays, Sundays and Public Holidays.

For your safety and convenience amidst the Covid-19 situation, we highly recommend that you use our other payment channels for your monthly instalment payments. Please refer to Part 2 of this FAQ for more information.

For enquiries regarding your account status, please contact our HP Careline at 03-3000 8666 which will resume operations on 5 May 2020.


2. Is your HP Careline operating during the Conditional MCO?

Our HP Careline will resume operation on 5 May 2020. You may contact our HP Careline at 03-3000 8666. As we expect high traffic volumes in the first two (2) weeks of resuming operations, we truly appreciate your kind understanding and patience if we are not able to answer your calls promptly.

You may also email us at hpcareline@elk-desa.com.my or WhatsApp us at https://wa.link/7edfbe. We will respond to you as soon as possible.


3. Can I update my personal information?

You may email us at hpcareline@elk-desa.com.my, specifying your vehicle number. We will respond to you as soon as possible.


4. How do I renew my insurance and road tax when your office premise is not open?

Renewal of insurance and road tax at our office is only possible after 13 May 2020.


1. How do I make my monthly installment payments to ELK-Desa during the Conditional MCO?

The following are our official off-site payment channels. For your safety and convenience amidst the Covid-19 situation, we highly recommend that you use these channels.



Banks Payment Channels Remark
Maybank Bill Payment
Cash Deposit Terminal
A CDTF Transaction PIN will be sent to eligible customers every 1st, 5th and 25th of the month
Public Bank Bill Payment
ATM
Cash Deposit Terminal
PBe Online Banking
A CDTF Transaction PIN will be sent to eligible customers every 1st, 5th and 25th of the month
JomPay at all Major Banks in Malaysia

*Newly launched in April 2020
JomPay
Internet Banking
Mobile Banking
ATM

View Banks Service & Payment Availability


The JomPAY Ref-1 will be sent to eligible customers every 9th and 20th of the month


You can be assured that the banks will notify us regarding your payment on or before the next working day. We will update our system and send you an SMS confirmation within 2 working days.

All transaction fees will be waived until further notice.


2. I did not receive the CDTF Transaction PIN or JomPAY Ref-1, what should I do?

For customers who have not received the CDTF Transaction PIN or JomPAY Ref-1, you may retrieve the PIN and Ref-1 via SMS.

Type the following and SMS to 63839:
ELK <space> PIN <space> NRIC (numeric only)

If you still do not receive the CDTF Transaction PIN or JomPAY Ref-1, please contact our HP Careline via phone, Whatsapp or email.


1. Does ELK-Desa offer a 6 months automatic moratorium announced by Bank Negara Malaysia ("BNM") on 25 March 2020?

The 6 months automatic moratorium announced by BNM does not apply to ELK-Desa. For clarity, BNM has issued a FAQ to explain that the automatic moratorium is not applicable to non-bank lenders or credit providers that are not regulated by BNM. You may refer to BNM's FAQ Question 11 at this link (FAQ on Measures to Assist Individuals, SMEs and Corporates Affected by COVID-19).


2. I am badly affected by the Covid-19 and MCO, what should I do in terms of my existing obligations with ELK-Desa?

We recognise that some of our customers are facing challenging times as a result of the MCO. As every situation is different, we will assist our customers on a case-to-case basis.

If you have any special requests regarding your monthly installment payments, please fill up a request form using this link https://bit.ly/35jVuDU. If you have problems accessing the special request form, you may also come to our office premises

The special request will be available from now till 1 June 2020. Just like how we have assisted you in all our years of service, we will try our best to offer our help to customers in need.

In addition, all overdue interest will be waived from 18 March 2020 to 31 May 2020.


1. When your office premises are not open and I’m not able to reach your HP Careline, what should I do if I have other enquiries?

Please continue to send any other enquiries to hpcareline@elk-desa.com.my. We will respond to you as soon as possible.